Woman Sues Beauty Store for Refusing to Accept Returns Worth $17K ; What the Heck Did She Buy?
Would you spend spend $5,000 on a diamond-infused anti-aging kit? One woman dropped way more than that, buying more than $17,000 worth of beauty products at Infinite Beauty in New York City — then coming to her senses five days later and asking for a refund. Despite its return policy, the store flatly refused — and now the customer, Toby Turkel, is suing.
A word to the wise: If you agree to fork over a fortune for extravagant beauty products, first make sure you can afford them. Infinite Beauty’s $1,500 skincare kit is not exactly an impulse buy for most of us. So if top-of-the-line beauty products are not in your budget, walk away — there’s bound to be a Sephora nearby.
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Infinite Beauty is not just a store. The company, which also has branches in California, Florida, Virginia, and Maryland, identifies as “an upscale beauty boutique” that offers salon services, too. Infinite Beauty openly admits that it caters to “upscale clientele.” So it’s not trying to pull the luxury wool over anyone’s eyes.
And its customers, at least on Yelp, seem perfectly happy (and why wouldn’t they be when they are in the category of people who can comfortably afford a $1,295 collagen renewal mask?).
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So why are Infinite Beauty’s products priced so exorbitantly? For starters, they’re made with rare and valuable ingredients like diamonds (the Diamond Infused Stretching Mask costs $2,500), pure gold (the 24K Gold Facial Mask sells for $4,950), and Dead Sea salts (Supreme Lifting Neck Serum is on the bargain end at $509.99). The prices are, according to customer service agent Eric Inbar, “fitting in respect to the level of quality, time, and services provided.” (Translation: This stuff isn’t for just anybody, OK?)
And while the company wouldn’t speak directly about what Turkel purchased, it’s pretty clear that at these prices, she could’ve reached her total pretty quickly.
The shopper (who could not be reached by Yahoo Beauty) is allegedly basing her suit on two things: She says the company doesn’t label its products with prices (but when you’re rung up at the register, things come into focus, no?), and that a salesperson promised her she could return her items if she wasn’t happy and the products were delivered unopened (she wasn’t happy, apparently, and the wares were reportedly returned intact.)
Truth be told? I feel bad for this woman. I mean, I get buyer’s remorse when I pick up a drugstore foundation in the wrong shade.
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