Southwest Airlines comes to the rescue of bridesmaid who forgot dress for wedding
From planning the bachelorette party to making sure things run smoothly on the big day, the responsibilities that come with being a bridesmaid can feel endless. But the No. 1 tip to remember is to always make sure to bring your dress to the wedding.
When one woman touched down in Costa Rica for her friend’s nuptials without her bridesmaid dress, it seemed all was lost — until the airline she flew with, Southwest Airlines, came to the rescue.
After realizing that she’d left the gown back home in Houston, Tex., the bridesmaid’s friend, Taylor Kenney, sought help from Twitter. In a now-viral message, she tweeted at the airline asking if it could send the dress on the next flight to Costa Rica.
“My friend is in a wedding on Saturday in Costa Rica but she left her bridesmaid dress here in Houston,” she wrote. “Can we get her dress on flight #1734 tomorrow?”
@SouthwestAir help!! My friend is in a wedding on Saturday in Costa Rica but she left her bridesmaid dress here in Houston! Can we get her dress on flight #1734 tomorrow??? #WorthATry #BestCustomerService
— Taylor Kenney (@taylorkenney7) March 1, 2019
To her surprise, the airline replied that it was going to step in and help.
Alright, let’s do it! https://t.co/N9y5iK4lpT
— Southwest Airlines (@SouthwestAir) March 1, 2019
A few hours later, Kenney shared an update of another friend, Rachel, dropping off the bridesmaid dress where a member of the airline’s staff was ready to collect the item.
Update: another friend just dropped the dress off at Hobby Airport and @SouthwestAir was there, ready for the hand off! pic.twitter.com/mtDtOYSe3u
— Taylor Kenney (@taylorkenney7) March 1, 2019
The Twitter exchange has since gone viral, with social media users praising the airline for its customer service. One commenter described the gesture as “an above and beyond thing” that would “touch the hearts of many.”
This is an A+ friend!
Also, what an above and beyond thing, #SouthwestAirlines
Kind acts touch the hearts of many.— Some Sass with That (@probheardright) March 1, 2019
WOW THIS IS BEYOND AMAZING !!! Thank you southwest for having the best customer care
— Leslie A. Hughes (@leslieahughes) March 3, 2019
Now that's some same day delivery! #GoSouthWest
— REALPopulistPapers (@populistpapers2) March 1, 2019
Bravo @SouthwestAir 😎💕
— Angela Rosaria Cancilla🌹 (@angelasfeathers) March 1, 2019
Others took it a step further, asking to see photographs from the nuptials given the atypical striped bridesmaid dress.
Totally need a pic of the wedding now as that dress has style!
— Lost in a sea (@janob63) March 2, 2019
We need a wedding pic of you and your bridesmaids please!
— Lisette (@LisetteVogel) March 1, 2019
This is the BEST story! I’ve never seen candy cane striped bridesmaid dresses – can’t wait to see wedding pics!!!
— AWard 🇺🇸🇺🇸🇺🇸 (@pilldocswife) March 1, 2019
Read more from Yahoo Lifestyle
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Bride-to-be makes friends compete to ‘secure a spot’ in wedding party
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